How can we help?
Most answers are below. If you are in the middle of a trip, use the SOS button in the app first — it reaches our response desk faster than email.
Trips, payments and parcels
My partner asked me to cancel and pay in cash
Do not do it. Trips taken outside the app have no tracking, no insurance and no SOS cover, and we cannot help you if something goes wrong. Report the partner from the trip screen or email support@tripzok.com with the trip details.
I was charged more than the fare shown
Open the trip, tap “Get help with this trip” and attach the receipt. Tolls, parking and waiting time are the only allowed additions, and each has to appear itemised. Anything else is refunded.
My parcel has not arrived
Parcel trips show live status until handover. If the status has not changed in 20 minutes, contact support with the trip ID — we call the partner directly and can re-dispatch.
How do I change or add a payment method?
Account → Payments. Cash stays available for every service; UPI and wallet are optional. Refunds always return to the original method.
How do I delete my account?
Use the account deletion page. We confirm the request by email, close the account and remove personal data that we are not legally required to retain.
Can I book for someone else?
Yes. Put their name and number in the trip notes so the partner knows who is travelling. The SOS and tracking features stay linked to your account.
My partner account is not receiving offers
Check that your availability switch is on, location permission is set to “always”, and you are inside a live service area. If offers still do not arrive, call the partner desk at +91 261 234 5678.
How are payouts calculated?
Fare + incentive − platform fee − cash collected. The breakdown is on every trip in the partner app, and the statement is available for download before each settlement.
Send a message
Include your registered mobile number and, if it is about a specific trip, the trip ID from the receipt. That is usually the difference between a one-reply fix and a week of back and forth.
Looking for the app?
The customer app and the partner app are separate installs. Store links are added here as soon as the public release is live.