Account

Delete your Tripzok account

You can close your Tripzok account at any time, from the app or from this page. This page applies to the Tripzok customer app and the Tripzok partner app.

Delete from the app

Open the Tripzok app and sign in.
Go to Account → Privacy & data.
Tap Delete my account and confirm with the OTP sent to your number.
You will see a confirmation and receive an email or SMS reference.

If you cannot sign in, use the request form on this page — it works without the app.

What gets deleted

Your profile: name, phone number, email, photo and language preference.
Saved places, favourite partners and app preferences.
Trip history that is no longer needed for tax, accounting or an open dispute.
Support conversations that are not linked to an open case.
Marketing consent and device tokens used for notifications.

What we must keep

A small amount is retained where the law requires it, or where a genuine safety or fraud matter is open:

Invoices and trip records — retained for the period required by tax and accounting law, then deleted or anonymised.
Safety incident records — retained while an investigation, claim or legal proceeding is open.
Fraud and chargeback logs — retained to prevent the same abuse recurring.
Partner KYC documents — retained for the statutory period after the partnership ends, where the partner was activated on the platform.

Retained data is kept to the minimum, access-restricted, and never used for marketing.

Request deletion without the app

Send this form from the mobile number registered on your account if you can — verification is faster.

Name on the account

Registered mobile number

Which account?

Reason (optional)

I understand the account cannot be restored and that data listed above is deleted.

This opens your email app with the request filled in. If nothing opens, write to privacy@tripzok.com from your registered number.

How long it takes. We verify the request within 48 hours and complete deletion within 30 days. Open trips, unpaid fares or an active refund must be settled first.

Before you delete

Download receipts you need — they will not be available after deletion.
Close any open trip or support case.
If you are a partner, clear your wallet balance first.
Simply uninstalling the app does not delete your account.

Questions

Deletion FAQ

Can I reopen a deleted account?

No. Deletion is permanent. You can create a new account with the same number later, but trip history and saved places will not carry over.

Do you keep my location history?

Precise location tied to a trip is kept only as long as needed for that trip and any open incident, then deleted or anonymised. There is no standing location history kept about you.

What if I am a partner with pending earnings?

Settle the wallet and any pending payout first. Deletion can proceed while a payout is in transit, but the bank record for it stays with our payment provider as required by law.

How will I know it is done?

You get a written confirmation. If we cannot complete a part of the request, we say which part and why.